Frequently Asked Questions (FAQs)

You can find the information regarding to the meeting point and the starting times in the details of each activity.

No. You can also show your reservation from your mobile phone, tablet or other digital devices.

Yes. If you need a special type of transport, please let us know what you need when filling the form.

Most of our activities are available on Spanish, English, Italian and French. We also offer activities in other languages on request, feel free to ask when you fill the Booking Form.

All our activities are carried out normally throughout the year regardless of the rain.
If we have to cancel the activities due to extreme conditions, we will offer you an alternative date or an immediate refund of the payment.

We offer a 100% secure online payment system, avoiding fraud and unauthorized transactions. After filling a Booking Form from a tour, we will offer you a secure method of payment.

Yes, it’s possible.

All our activities must be paid before the activity is carried out.

To change a date of a reservation or make a cancellation, please contact our customer service team. Changes and cancellations do not imply any charge as long as the request is received by our attention department and if you have considered the conditions of cancellation of each activity.